organisation structure/manpower plans to ensure staff availability to achieve the agreed strategic and 3.4 Ensure regular two-way communication with staff matters such as strategy, values, team building to ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked Provide guidance and support to Contact Centre staff and team leaders in ensuring effective engagement
organisation structure/manpower plans to ensure staff availability to achieve the agreed strategic and 3.4 Ensure regular two-way communication with staff matters such as strategy, values, team building to ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked Provide guidance and support to Contact Centre staff and team leaders in ensuring effective engagement