Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating