Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through AndManaging The Business Plan For The Department. 1.1 Collaborate with Senior Manager: Donor Relations Marketing, and Communications department and zone management to develop long-term strategic plans for the
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through AndManaging The Business Plan For The Department. 1.1 Collaborate with Senior Manager: Donor Relations Marketing, and Communications department and zone management to develop long-term strategic plans for the