Centre operating model improves the customer experience whilst delivering an efficient service. 1.5 Effective staff time-keeping, absenteeism trends, overtime worked and leave to ensure adherence to HR policies/ procedures/ degree. Experience and knowledge requirements. 5 Years Senior Supervisory or Management experience. 5 Years Relations or Contact Centre team. Quality Assurance experience and training is an advantage. Other (knowledge
Centre operating model improves the customer experience whilst delivering an efficient service. 1.5 Effective staff time-keeping, absenteeism trends, overtime worked and leave to ensure adherence to HR policies/ procedures/ degree. Experience and knowledge requirements. 5 Years Senior Supervisory or Management experience. 5 Years Relations or Contact Centre team. Quality Assurance experience and training is an advantage. Other (knowledge