planning) Experience in designing and building custom solutions for BMC Remedy suite of products. Expertise system. Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT
testing Usability testing Experience in developing custom forms, interfaces and workflows using Remedy forms Strong understanding of REST API, SOAP, and web services
requirements Capture user stories and validate with customer Provide Onboarding User training Attend Daily
and wireline telecom industry experience as a service provider and/or equipment vendor. Huawei MME, S-GSN performance including Voice/Data services quality and other main Voice/Data services KPIs. Knowledge of Uu Interface
review and test (document TRP, perform DR failover) Service Catalogue Maintenance (e.g. Remedy SC) Password