as a Support Consultant Experience in Remedy Administration and Remedy application configuration. Hands-on Indexing, etc. Hands-on knowledge in system administration, installation, configuration and upgrade of review and test (document TRP, perform DR failover) Service Catalogue Maintenance (e.g. Remedy SC) Password
validate with customer Provide Onboarding User training Attend Daily Standups Attend UAT sessions if needed (e.g. continuous improvement analysis) Develop training material (user guides, instructional videos).
system. Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT
and wireline telecom industry experience as a service provider and/or equipment vendor. Huawei MME, S-GSN performance including Voice/Data services quality and other main Voice/Data services KPIs. Knowledge of Uu Interface
Strong understanding of REST API, SOAP, and web services