Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate operational excellence within our retention call center model. Leverage your consumer marketing experience
Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate operational excellence within our retention call center model. Leverage your consumer marketing experience
solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues Ability to understand business processes from a customer perspective Must be results oriented SAP FI /
planning) SKILL SET: Exp. in designing and building custom solutions for ServiceNow suite of products. Expertise
requirements Capture user stories and validate with customer Provide Onboarding User training Attend Daily
requirements Capture user stories and validate with customer Provide Onboarding User training Attend Daily
Design Specifications to Technical team for any Customized developments objects. Preparation of test cases
testing Usability testing Experience in developing custom forms, interfaces and workflows using Remedy forms
planning) Experience in designing and building custom solutions for BMC Remedy suite of products. Expertise
Smartsheet, ServiceNow) SKILL SET: Exp. in developing custom forms, interfaces and workflows using ServiceNow