record of new client correspondence received. Attends to all queries and responds to requests for the
regulatory requirements and IDC's internal policies. Attending conferences, meetings and events to grow fund management Ensuring that customer complaints are attended to timeously and feedback is provided to the complainant
documentation of reporting processes and training guides for end users Training and Research Develop user procedures procedures, guidelines and documentation Train staff members and managers/supervisors/administrator on new accurate leave accumulation credits· Conduct end user training on ESS/MSS· Serve as a liaison with the IT department accurate leave accumulation credits· Conduct end user training on ESS/MSS· Serve as a liaison with the IT department
Conduct peer reviews on all peer submissions. Training, mentoring and coaching of Account Managers Customer
peer reviews on all due diligence disciplines. Training, mentoring and coaching of Business Analysts and
Adaptability Communication Relationship Building Training Development Staff Retention Ability to build and