high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to company policies and procedures, as well as relevant industry regulations Provide regular reports on call center issues resolved, and outstanding matters Assist in training and mentoring junior staff members Mechanical/Automotive preferably within the automotive or fleet management industry Previous experience in a call center environment
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to company policies and procedures, as well as relevant industry regulations Provide regular reports on call center issues resolved, and outstanding matters Assist in training and mentoring junior staff members Mechanical/Automotive preferably within the automotive or fleet management industry Previous experience in a call center environment