client • Calculation of commissions/fees earned for services rendered by department • Updating of comments
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed off channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
information to demonstrate performance of the service. Engage with Business whenever role reviews are and ensure that the hosting environment meets service requirements. Form part of a team providing 24/7 a healthcare, insurance, banking or financial services environment. Advanced Diploma or NQF 7 level in the healthcare, insurance, banking or financial services industry will be advantageous. Sound knowledge
equivalent position 10 years experience in Customer Service with a BPO or Contact Centre environment Bachelor's
member in support of production Web applications, services and subscriptions processes. Unit Test Development