resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections exposure is optimised. Customer Care Call Centre Management Management of the call centre team to ensure ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
literacy in MS Word, Excel, Outlook and PowerPoint • Customer Service orientated • Can manage a high stress