proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls Collect, track and analyse member feedback, track service levels and performance data and liaise with internal the websites, self-service apps, consultants and call centre • Identify emerging member needs and trends and formulate new member offerings in line with emerging needs and trends • Keep informed of industry trends
ensuring the provision of professional support services to the surviving dependents/beneficiaries (for the defined Committees (Benefits Committee (BC), Medical Panel (MP), Management Benefits Committee (MBC)) of the section •Contribute ideas for improved service delivery at Management meetings. •Compile comprehensive provision of social services to guardian cases; implementation of Benefits Committee & Medical Panel decisions