track and analyse member feedback, track service levels and performance data and liaise with internal teams member dashboards providing insight into service levels and client/member needs product ranges and new preferred. • Customer Experience Certification • At least 6 years’ professional experience in CX platforms and
professional bodies – where applicable •At least 6 years job-related experience, which should include
record in achieving sales targets at a head-office level •Basic computer skills, and experience with CRM knowledge of CRM, use and execution for higher-level or pipeline management efficiencies •Ability to