Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in