Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
credit rating validations Administer the Drawdown Centre process and procedure Ensure the above complies
insurance either as a broker agent or tied agent - Call center agents not preferred unless they have a minimum
insurance either as a broker agent or tied agent - Call center agents not preferred unless they have a minimum
Clarification Set clear objectives for each sales call; develop and make presentations that are tailored relationship forward. Preplans for commitment, Closes calls with mutually beneficial commitments, Focuses toward
Clarification Set clear objectives for each sales call; develop and make presentations that are tailored relationship forward. Preplans for commitment, Closes calls with mutually beneficial commitments, Focuses toward