Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
The ideal candidate will be passionate about customer service, eager to learn, and ready to take on new clients through various methods, including cold calling, networking, and research. Build and maintain strong Develop a deep understanding of company products/services and effectively communicate their benefits to seamless customer experience and achieve company goals. Provide excellent customer service by addressing
The ideal candidate will be passionate about customer service, eager to learn, and ready to take on new clients through various methods, including cold calling, networking, and research. Build and maintain strong Develop a deep understanding of company products/services and effectively communicate their benefits to seamless customer experience and achieve company goals. Provide excellent customer service by addressing
products and services to new and existing customers. Source new long-term customers to expand customer base and products to effectively advise customers and drive sales. Serve all counter customers efficiently and professionally and a positive customer experience. Offer additional products and specials to customers after receiving new customers and maintaining strong relationships with existing customers. Respond to customer inquiries Ensure all customer queries are addressed and tasks are completed to the satisfaction of the customer. Adhere
products and services to new and existing customers. Source new long-term customers to expand customer base and products to effectively advise customers and drive sales. Serve all counter customers efficiently and professionally and a positive customer experience. Offer additional products and specials to customers after receiving new customers and maintaining strong relationships with existing customers. Respond to customer inquiries Ensure all customer queries are addressed and tasks are completed to the satisfaction of the customer. Adhere
social outreach programmes and sales activities in customer stores. Uploading of prepared social media content activation of points to optimise search quality and customer satisfaction. Assist with the refreshing of monthly monthly email footer designs. Assist with updating customers websites and work with them to ensure pack shots Process and collate customer satisfaction information from system for quality and customer complaints. Send analytical and problem-solving skills Solid customer service attitude Excellent organisational/project
social outreach programmes and sales activities in customer stores. Uploading of prepared social media content activation of points to optimise search quality and customer satisfaction. Assist with the refreshing of monthly monthly email footer designs. Assist with updating customers websites and work with them to ensure pack shots Process and collate customer satisfaction information from system for quality and customer complaints. Send analytical and problem-solving skills Solid customer service attitude Excellent organisational/project
Sales Team. Quoting on transport and line-up for customer quotations. Working on spreadsheets and creating Update and maintain filing systems. Liaising with customers to understand and receive correct specifications Following up on customers payments. Maintain the CRM system for admin details relating to customers. Regular activities, progress and pipeline insights to customers. Project work. Matric. Diploma in QS / BTech in
Sales Team. Quoting on transport and line-up for customer quotations. Working on spreadsheets and creating Update and maintain filing systems. Liaising with customers to understand and receive correct specifications Following up on customers payments. Maintain the CRM system for admin details relating to customers. Regular activities, progress and pipeline insights to customers. Project work. Matric. Diploma in QS / BTech in
Durban. The incumbent must be able to enhance customer satisfaction, assist with meeting sales and profitability merchandising, competitor activity, promotions, and customer behaviour. Work closely with the Divisional Retail manage tasks, with the ability to work with various service providers under extreme pressure and timelines