collaboration and co-ordination between all departments within the factory including Sales, R&D, Implementing and reporting of targets and KPI's on all departments to assess performance and implement improvements improvements. Responsible to staff all factory areas correctly and ensure employees work efficiently. Ensure internal succession plan is in place within each department. Assist with the factory implementation of new
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
their journey, internal advocate to the other departments, liaison between clients and company to ensure recommendations on how to get the most from products/services Own proactive processes: host webinars, assist engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase glue between all internal departments, working with the relevant departments to ensure clients reach their
standards across all plants. Ensure appropriate corrective action on audit findings. Conduct HSE committee of all employees in consultation with the HR department. Updating of site safety statistics in software
targets by actively promoting company products and services to new and existing customers. Source new long-term clearances. Ensure payments submitted by customers are correct and handle all administrative work accurately. range. Proven experience in sales and customer service roles, preferably in a technical or related industry
targets by actively promoting company products and services to new and existing customers. Source new long-term clearances. Ensure payments submitted by customers are correct and handle all administrative work accurately. range. Proven experience in sales and customer service roles, preferably in a technical or related industry
excellent working relationships within all relevant departments of the company. Adhering to company business licence and own reliable vehicle. A strong customer service orientation and the ability to develop strategic
excellent working relationships within all relevant departments of the company. Adhering to company business licence and own reliable vehicle. A strong customer service orientation and the ability to develop strategic
selling / promoting the full range of products and services offered by the company within various market segments CRM/financial operating system Ensure that the correct discount structures are applied – after consultation