and efficient service to our clients leading, managing, developing and motivating a team of call centre Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all typically 1 week to 1 month Size Team Leaders typically manage a team of 12 Agents and operate within a team of
year experience in a team manager / leadership capacity and capable of managing a team of 10/12 staff at processes and best practices. Should be a people manager who can inspire people to succeed in sales service
year experience in a team manager / leadership capacity and capable of managing a team of 10/12 staff at processes and best practices. Should be a people manager who can inspire people to succeed in sales service