Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis customer service/communication skills/product process knowledge and implement training interventions One conversation, Conducting skill workshops. Process and Risk Implementing the Training Calendar as
Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis customer service/communication skills/product process knowledge and implement training interventions One conversation, Conducting skill workshops. Process and Risk Implementing the Training Calendar as
Identify and highlight opportunities for service and process improvements. Analyse and research team metrics Senior Ops Managers on operational issues to ensure process optimisation and improvements. Engage with client budget. Level of Authority Provides input into process improvement initiatives and budget but decisions Client on service optimisation and changes to processes / strategy. Operational portfolio management of confidence to constructively challenge existing processes. Experience, Knowledge, and Qualifications Tertiary
developed, maintained and integrated within the process of strategy development and technology planning confidence to constructively challenge existing processes. Knowledge of dialler systems. Troubleshooting Center strategies. Understanding of business processes and (digital) transformation and how they relate Advanced knowledge of business operations and processes Excellent oral and written communication skills
training materials for new product launches or processes are developed to the highest possible standards tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training
Identify and highlight opportunities for service and process improvements to Head of Operations Analyse and Operations Managers on operational issues to ensure process optimisation and improvements Management of the
Work collaboratively to identify and implement process improvements and support updates to standard operating
Work collaboratively to identify and implement process improvements and support updates to standard operating