requires the candidate to train, design and develop, and evaluate training and development initiatives all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers and a knowledge ma Client Implementing New Hire Training design periodically to ensure its effectiveness Sr. Managers for all the accounts to implement training plan. Operates as an account manager for the call to understand any training needs/interventions required and provide necessary training solutions. Coordinating
With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with
administration and accreditation of the organization's training programs. This includes developing and implementing candidate will have a strong understanding of training and development best practices, as well as experience procedures for the administration and accreditation of training programs Manage the accreditation process, including regulations Work with other departments to ensure that training programs are aligned with the organization's strategic partners Stay up-to-date on the latest trends in training and development Liaise with external accreditation
administration and accreditation of the organization's training programs. This includes developing and implementing candidate will have a strong understanding of training and development best practices, as well as experience procedures for the administration and accreditation of training programs Manage the accreditation process, including regulations Work with other departments to ensure that training programs are aligned with the organization's strategic partners Stay up-to-date on the latest trends in training and development Liaise with external accreditation
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
analytics, and customer support. Participate in training sessions and workshops to enhance your skills