personnel to ensure accuracy of information. Business Evaluate current training materials and methods used. Development Administrative tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes TNA, Designing Training Materials, Delivery and Evaluation of Training Ability to demonstrate clear understanding
the candidate to train, design and develop, and evaluate training and development initiatives to achieve Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely
the candidate to train, design and develop, and evaluate training and development initiatives to achieve Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely
operational targets according to client agreements. Monitor performance against operating rhythm and investigate Conduct a rolling forecast for 12 months and evaluate against other areas. Ensure all costs, including
Operational Targets according to client agreements: Monitor performance against operating rhythm and investigate
Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning