all aspects of the campaigns to ensure service delivery against client performance standards. Key Responsibilities are not limited to) : - Ensure the successful delivery of Operational Targets according to client agreements: Operations Managers within the account to ensure delivery of overall targets and business plan. Review monthly with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement basis to address operational issues and service delivery. Daily tactical client interactions Collate and
Review Training content and suggest new ways of delivery to improve effectiveness. Complete Training Administrative updates and suggest changes to Training content and delivery. Maintain project documentation and course folders life cycle – TNA, Designing Training Materials, Delivery and Evaluation of Training Ability to demonstrate
all aspects of the operations to ensure service delivery against client performance standards. Key Responsibilities: Responsibilities: Ensure the successful delivery of operational targets according to client agreements. Senior Ops Managers within the account to ensure delivery of overall targets and business plan. Review monthly and improvements. Engage with client on service delivery improvement opportunities. Build internal capability the campaign by working closely with training delivery teams to ensure the ongoing development all levels
Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely with Gradbay managers Implementing the Training Calendar as per Business delivery plan. Managing all training calendar/schedule and TTT with floor trainers to ensure training delivery standards are maintained • Defining measures of
Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely with Gradbay managers Implementing the Training Calendar as per Business delivery plan. Managing all training calendar/schedule and TTT with floor trainers to ensure training delivery standards are maintained • Defining measures of
with the business and IT Team review business drivers, needs and strategies and understand implications the impact the specialist support team has on delivery of ensuring the business achieves the revenue