This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
To ensure the effective management of all aspects of the campaigns to ensure service delivery against customer experience, quality, and compliance measures. Manage an effective Communication model to ensure all their impact on it. Motivate and manage performance of Operations Managers within the account to ensure delivery monthly forecasts and agree targets with Operations Managers ensuring alignment to customer requirements. Compile Compile monthly reports with Operations Managers and address areas of improvement Engage with client on
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
professional legal, contractual and governance support. To manage all aspects of company contracts, including requests registers. To support (as required) all business areas in relation to legal aspects and contractual reviews ensure that it is fit-for-purpose and thereafter manage the necessary compliance requirements in terms negotiation and drafting of supplier contracts. Manage post-contract contractual issues in a timely and efficient way. Work with Internal Legal Counsel in managing contractual disputes/litigation/employment related
professional legal, contractual and governance support. To manage all aspects of company contracts, including requests registers. To support (as required) all business areas in relation to legal aspects and contractual reviews ensure that it is fit-for-purpose and thereafter manage the necessary compliance requirements in terms negotiation and drafting of supplier contracts. Manage post-contract contractual issues in a timely and efficient way. Work with Internal Legal Counsel in managing contractual disputes/litigation/employment related
professional legal, contractual and governance support. To manage all aspects of company contracts, including requests registers. To support (as required) all business areas in relation to legal aspects and contractual reviews ensure that it is fit-for-purpose and thereafter manage the necessary compliance requirements in terms negotiation and drafting of supplier contracts. Manage post-contract contractual issues in a timely and efficient way. Work with Internal Legal Counsel in managing contractual disputes/litigation/employment related
To ensure the effective management of all aspects of the operations to ensure service delivery against customer experience, quality, and compliance measures. Manage an effective Communication model to ensure all their impact on it. Motivate and manage performance of Senior Ops Managers within the account to ensure delivery monthly forecasts and agree targets with Senior Ops Managers ensuring alignment to customer requirements. Compile Ops Managers and address areas of improvement. Ensure continuous Improvement of Operational area. Identify
Branding collateral Design and conceptualisation Managing client expectations from typesetting to design Liaising with printers and suppliers to ensure projects briefed are done in time. Responsible for the Provide guidance and support to stakeholders. Management of tactical (1week - 1month) priorities within within the team and actively contribute to and manage enterprise-wide initiatives (1month – 3months) Skills photo-editing software Creativity and innovation Time management and organisational skills Accuracy and Attention
working relationships with internal IT and business management to understand firm and technology goals and requirements application architecture knowledge is needed Create project and application architecture deliverables that multiple divisions/business units. Financial Management Management, maintain and utilize applicable platforms for the team for approval by line management Drive cost management and savings initiatives to reduce technologies such as remote and virtual desktop management, VoIP, storage, backup, database, Active Directory
essential for the innovative and transformative projects you'll be working on. - Front-end skills: While - An active GitHub repository showcasing your projects or code for review. - Must be based in South Africa