ensure service delivery against client performance standards. Key Responsibilities (duties and expectations and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures area is within budget Level of Authority Provides input into development of standard operating practices Journey 3-5 years' experience working at a management level within a Call Centre of a large operation 2 years
are consistent with architecture principles, standards, methodologies and technology organization's best Able to form good relationships with people at all levels. Highly organized, analytical thinker. Ability technical information to Non-technical people. Level of Authority Strong influence on strategic direction Organisational Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; PureConnect and PureCloud platform experience) NQF level 7 (Bachelors or higher) in IT related field advantageous
innovative Training Interventions that meet corporate standards and are in line with current best practice training processes are developed to the highest possible standards and utilize appropriate methodologies. Devise 3 years in an instructional design role Higher level education and instructional design qualifications-
Ensure contractual compliance with industry standards and legal requirements. Provide authoritative implement process improvements and support updates to standard operating procedures. Admitted Attorney. Governance
Ensure contractual compliance with industry standards and legal requirements. Provide authoritative implement process improvements and support updates to standard operating procedures. Admitted Attorney. Governance
any other stakeholders. Identifying areas of standardization in Training, Recruitment and On Job Training streamline processes. Identifying areas of standardization in Training, Recruitment and On Job Training with floor trainers to ensure training delivery standards are maintained • Defining measures of identified training parameters. Identifying areas of standardization in Training, Recruitment and On Job Training
any other stakeholders. Identifying areas of standardization in Training, Recruitment and On Job Training streamline processes. Identifying areas of standardization in Training, Recruitment and On Job Training with floor trainers to ensure training delivery standards are maintained • Defining measures of identified training parameters. Identifying areas of standardization in Training, Recruitment and On Job Training
at heart. Ensure expenditure is within budget. Level of Authority - Subject Matter Expert Provide guidance