understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
Coordinate office supplies and ensure sufficient stock levels. Assist with basic accounting tasks such as invoicing administrative tasks such as filing, photocopying and data entry. Ensures adherence to company policies and regulatory adequacy of PPE for visitors, maintaining inventory levels and procuring replacements as needed. Coordinate
time position
Must have Wiremans license (level 3)
Based in Johannesburg
Code 10 driver's
Reference: JHB000171-MR-1 A firmly established IT Consulting company providing professional IT services to
Reference: JHB000171-MR-1 A firmly established IT Consulting company providing professional IT services to
ions and Experience:
Develop and execute prospecting strategies Use consultative sales approaches to understand client needs
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
>REQUIREMENTS
manufacturing metho Qualifications and Experience: NQF Level 6 Tertiary qualification in Draughting Minimum 2