Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer be responsible for providing high-quality customer service and technical support to our clients. This issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
client service expectations and be able to work independently with little supervision. Drive service success targets & goals. Customer: CSAT scores across Operations Offering excellent service. Attend to installs installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on SONIC Merchants called for installations and training for all low touch All merchants called for installations
targets within an agreed region, and to build solid customer relationships to ensure the Company meets its Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in a corporate/office necessary Educate customers on the benefits of using products and services Call on customers on sites when relationships with customers Do demonstrations of machines on site for customers to promote the products products and services and achieve the minimum quantity of demo's per week as per the Company standards Do
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced ensuring efficient administration and user-related services availability. If you are a proactive leader with implementation Manage support calls to ensure user support and that high service levels are maintained Support
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising as well as rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required drivers. Conducting trade visits to check on customers and drivers. Skills Strong Excel skills & and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics you, so we kindly advise against paying for this service. There are no costs associated with securing employment
implementation.
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries