our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located located in Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
role.
Minimum and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes a strong executing, and optimising sales campaigns within a call centre setting is valuable. This includes setting campaign
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Ability to Multitask Responsibilities: Inbound leads (calls and emails) are distributed according to the diagram answering of all incoming emails & sales phone calls Phoning up new leads to do a needs analysis with customers with product demo's Assisting with follow-up calls Thank you for applying with RareCruit Follow us
Ability to Multitask Responsibilities: Inbound leads (calls and emails) are distributed according to the diagram answering of all incoming emails & sales phone calls Phoning up new leads to do a needs analysis with customers with product demo's Assisting with follow-up calls Thank you for applying with RareCruit Follow us
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a