Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located located in Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
Ability to Multitask Responsibilities: Inbound leads (calls and emails) are distributed according to the diagram answering of all incoming emails & sales phone calls Phoning up new leads to do a needs analysis with customers with product demo's Assisting with follow-up calls Thank you for applying with RareCruit Follow us
Ability to Multitask Responsibilities: Inbound leads (calls and emails) are distributed according to the diagram answering of all incoming emails & sales phone calls Phoning up new leads to do a needs analysis with customers with product demo's Assisting with follow-up calls Thank you for applying with RareCruit Follow us
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native
responsibilities
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems