commercial buildings, hospitals, data centers etc. Interfacing with multi-disciplinary engineering team and
management tools and technology. Experience leading multi-disciplinary teams, including designers, engineers products in emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology
commercial buildings, hospitals, data centers etc. Interfacing with multi-disciplinary engineering team and
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native level
Environment: High Rise Residential Hospitals Offices Data Centers Hotel and Leisure Retail Education Facilities Experience
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
courteous, kind and friendly manner; – Handle incoming calls (landline and cell phone); – Manage business email management skills; – Excellent communication skills; – Multi-tasking skills; – Attention to detail; – Strong
evaluating data, defining target audiences, crafting multi-channel initiatives, engaging with stakeholders characteristics and behaviors. · Craft and implement paid multi-channel initiatives to surpass campaign objectives
driven by a shared purpose to be a Top Employer of Choice and South Africas # Local Beverage Partner.
As
driven by a shared purpose to be a Top Employer of Choice and South Africas # Local Beverage Partner.
As