administer the learning and teaching process for students in modules presented by the Nelson Mandela University regard to learning and teaching to ensure a student-centred learning experience.
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
updates and maintenance Technical support to tutors, students and trainers; documentation and template creation
updates and maintenance Technical support to tutors, students and trainers; documentation and template creation
time employment, we will also consider final-year students which will be available for full time employment
time employment, we will also consider final-year students which will be available for full time employment
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a