JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and
JOB DESCRIPTION Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and
I.T Support Desk Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where new employee