verification and capturing of information into the Service Desk Application, and most importantly, displaying a role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple tasks positive customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents information is communicated to the customer. A Service Desk Agent is responsible to drive various resolver parties
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing skills troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98% of
experience. Looking for candidates with strong front of house management abilities as well as knowledge
and web-based applications. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript
and web-based applications. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript
web-based applications.