co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most way and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
specializing in company incorporation services for SMEs, is expanding its service offerings to include outsourced in South Africa, playing a crucial role in building this service line from the ground up.
Role Summary:
The Outsourced Accounting
accounting services. This role includes supervising and guiding a team to ensure efficient service delivery
maintain productivity. Client Service and Relationship Management:
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provider of permanent and temporary recruitment services to the South African, European and UK marketplace to their technology stack. Their solutions and services span the full range of the software development requirements into product features and solutions. Assess customer requests to shape product roadmap and enhancements demos, and Q&As. Assist with quotes, proposals, custom development, and business process analysis. Conduct Ensure product meets conditions, standards, and customer needs. Support developers with design and requirements
assignments become available. You will play a crucial role in managing the front desk, handling switchboard switchboard operations, and ensuring an exceptional customer experience.
Key Responsibilities: of experience in a similar receptionist role
to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets up and escalation and closing of tickets after customer agreement.
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Focus Area
escalation Procedures within the prescribed service level agreements.
Leads engagements at vertical / program / client level Understands business requirements and provides appropriate BPO / ITES industry Minimum 5 year in the current role/assignment ABOUT US EXL is the indispensable partner industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining
manufacturing environment is essential.
This role involves ensuring the accuracy and integrity of
discrepancies.
Keen to crunch some numbers? Apply today to NDC Personnel!
NDC
you have not heard from us within 14 days from applying, please consider your application unsuccessful
Zealand, and South Africa. Providing transportation services through a network of over 3500 agents worldwide position will be an ONGOING FIXED-TERM CONTRACT BASIS. Role description: Your primary responsibilities will working with CargoWise / Wisetech in an IT support role. Working knowledge of Workflow, Events, Milestones transmissions from CargoWise with 3rd party software and customs Working with the CargoWise Registry in setting Punctual, and a great Communicator is essential for the role. Key Duties and Responsibilities (5 years): Processing