We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
fund.
general clerical work (drawing files, telephone calls, coffee making, office coordination, etc), civil
software Skills (Excel/Word/PPT) Be able to work on call Be able to work well in team Educational Requirements:
the phone. Key Responsibilities: Make outbound calls to potential clients Achieve sales targets and quotas
the phone. Key Responsibilities: Make outbound calls to potential clients Achieve sales targets and quotas
be expected to create prototypes, develop user-centred software, and advise on technical specifications