telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
Reference: JHB006315-NL-1 Part-Time role - 8am to 1pm (5 days a week) Permanent Role Our client a pioneering in a timely manner Process payroll for employees, ensuring all payments are accurate and on time Maintain
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone
Telecommunication industry is looking for a responsible Spares Part Specialist. The candidate must have excellent Excel working experience. Main Purpose of job: Spare parts application handling, delivery and trouble shooting output inventory and delivery reports Support spare parts related business in responsible domain. Skills and software Skills (Excel/Word/PPT) Be able to work on call Be able to work well in team Educational Requirements: major above Experience Required: experience in spare part management, Telecom equipment delivery or maintenance
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
the phone. Key Responsibilities: Make outbound calls to potential clients Achieve sales targets and quotas communication skills Ability to work independently and as part of a team Strong organizational skills and attention
the phone. Key Responsibilities: Make outbound calls to potential clients Achieve sales targets and quotas communication skills Ability to work independently and as part of a team Strong organizational skills and attention
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries queries to relevant persons accurately and timely Data entry, document tracking and filing - Keep up to date copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written interpersonal and communication skills Strong organization, time management, and prioritization skills and work independently
system including weekly call cycles that result in optimum utilisation of time and resources Negotiation communication and feedback skills Prioritizing, time management and organizational skills Ability to