SONIC Merchants called for installations and training for all low touch All merchants called for installations pack reaching merchant FF will schedule and tech to call same day Processes: Daily Usage of Optimo route Reduce cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve
duties in office / Filing / Managing telephone calls General duties in the workshop / Rigging Cerificates
responses to all internal and external calls received. Ensure all calls are transferred to the correct extension
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant
concerns related to the equipment. Respond to service calls for breakdowns and provide on-site repairs when
lockout/tagout procedures. Respond to emergency calls for electrical repairs and address urgent issues
channels that will lead to an increase in sales. Cold calling as appropriate to ensure a robust pipeline of opportunities
channels that will lead to an increase in sales. Cold calling as appropriate to ensure a robust pipeline of opportunities
working hours as well as rate my delivery KPIs by calling drivers and customers. Compiling distribution reports
working hours as well as rate my delivery KPIs by calling drivers and customers. Compiling distribution reports