(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility for closing the
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira