Bring your expertise in process knowledge, change management, and communication skills to make an impact Payment Optimization, and Payment XML Formats. Change Management: Proven ability to manage and drive change
Experience with ITIL processes (Problem, Incident, Change management). Essential Skills Requirements: Software (Incident, Change and Problem management): o Plan and execute maintenance tasks (change management) o Plan infrastructure lifecycle tasks (technical lifecycle, change management) o Resolve incident tickets Any additional
and workload automation product knowledge Change Management (CM) IT Service Management (ITSM) Release
Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Product) Controls the overall release and change management of the applications in the area of responsibility
of ITIL and ITSM such as Problem-Incident-Change Management processes. Deep knowledge of Confluence, Jira
affecting systems integration, and oversee the change management process. Facilitate regular project updates
tests including recording of results and change management (transport) activities. Preparing User manuals
(preferred: Python) - ITIL processes (incident, change, problem management) - Any additional responsibilities assigned and post go-live support - Problem, Change, & Incident Management - Applications Operations support
Experience with ITIL processes (Problem, Incident, Change management). Essential Skills Requirements: Experience