inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
seeking one who can to contact potential RMA customers to inform them of the RMA offering and to assist skills. A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative Good Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty
e, SQL Server