style="text-align:center">Contact Centre Team Coach
Based position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to limited to:
and ticketing systems. Ability to function on a team and possess good communication skills. PC/Workstation situation management to assist clients or other teams in response to issues. Solid knowledge of TSO, SDSF