high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to company policies and procedures, as well as relevant industry regulations Provide regular reports on call center issues resolved, and outstanding matters Assist in training and mentoring junior staff members Mechanical/Automotive preferably within the automotive or fleet management industry Previous experience in a call center environment
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to company policies and procedures, as well as relevant industry regulations Provide regular reports on call center issues resolved, and outstanding matters Assist in training and mentoring junior staff members Mechanical/Automotive preferably within the automotive or fleet management industry Previous experience in a call center environment
machining parts, quality control inspections, training and documented information management. Maintain daily factory operations. Attend monthly training as per training schedule. Maintain good timekeeping practices or organise via third parties. Supervising and training apprentices on how to manufacture components correctly place so there's no shortcuts. Providing design engineers with lead times and input regarding the manufacturing
daily factory operations. Attend monthly training as per training schedule. Maintain good timekeeping practices
A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative experience Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative experience Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre