Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Proven experience / understanding of networks, data centers, security, routers, swicthes, firewalls and load
the code 26031 3. Select the qualification option called: 48872 National Certificate IT Systems Development 5. The interview will be held at the training center in Mbombela. 6. We will notify the successful candidates
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
responsible for generating sales through telephone calls and providing exceptional customer service. This Responsibilities: Telesales: Outbound Calls: Make outbound calls to potential and existing customers. objections to close sales. Follow-ups: Conduct follow-up calls to ensure customer satisfaction and secure repeat needed. Customer Care: Inbound Calls: Handle inbound customer service calls and emails. Address customer
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Surrounds) Responsible for: Maintaining external call cycle with clients. Sales and upselling. Required movements, clients, travel in the form of sales call sheet. Meet and exceed sales targets. Planning and
Surrounds) Responsible for: Maintaining external call cycle with clients. Sales and upselling. Required movements, clients, travel in the form of sales call sheet. Meet and exceed sales targets. Planning and