We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
representatives of the various airlines and their handling agents. Experience on CW1, although would also accept
representatives of the various airlines and their handling agents. Experience on CW1, although would also accept
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
and stakeholders. Implementing distributor and agent contracts, managing forecasts, and ensuring product
and stakeholders. Implementing distributor and agent contracts, managing forecasts, and ensuring product
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform decision-making process are identified and called on regularly Call on customers that purchase from competitors
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
evaluated monthly Call on Customers in a corporate/office environment when necessary Call on Customers on sales meetings Know your sites and customer's needs Call on Customers that hire from Competitors weekly and