We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
style="text-align:center">Contact Centre Team Coach
Based
Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service
objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that the
g and managing a team of +- 20 agents
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
requested for meeting customers Business Objectives QUALITY MANAGEMENT Implementation and review of test processes resolution or escalation. Contribute to testing quality standards in alignment with the overall test strategy
JHB000086-A-1 JOB PURPOSE: Develop, implement and validate quality standards, processes and procedures within the in Quality Management or a related qualification at an NQF 7 level/A National Diploma in Quality Management qualification at an NQF 6 level 2 years Quality Management or Quality Assurance and/or Business Process Redesign RESPONSIBILITIES: MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS) Develop and maintain QMS latest audit information. MONITOR COMPLIANCE WITH QUALITY STANDARDS To audit the business unit's conformance
Purpose- By participating, candidates will not only obtain a valuable Wholesale and Retail certificate but also gain invaluable work experience. It's a fantastic opportunity for them to enhance their skills and unlock their full potential. Duration- 12 months Must be able to commit for 1 year and fu
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
Our client that specialises in Legal Services is seeking a Legal Secretary on a 6-month Temporary Contract to join their Cape Town branch. Purpose of the job: To provide legal secretarial support to the Legal Advisor / Claims Executive. Salary: R280k-R330k Benefits: Guaranteed bonus/Performance Bonu
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete