telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
effective approaches to operate and adding value to the bank. Identify and resolve business problems timeously recommendations. Ensure understanding and compliance to banking regulations as well as internal policies. Manage strategy; objectives and values by reviewing the bank and Business Unit Plan and ensuring delivered systems; Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification writing skills Microsoft Office Banking regulatory knowledge IT / Banking knowledge
effective approaches to operate and adding value to the bank. Identify and resolve business problems timeously recommendations. Ensure understanding and compliance to banking regulations as well as internal policies. Manage strategy; objectives and values by reviewing the bank and Business Unit Plan and ensuring delivered systems; Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification writing skills Microsoft Office Banking regulatory knowledge IT / Banking knowledge
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support excellent listening and communication skills. Matric National diploma/Degree advantageous . A minimum of 5 years experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support excellent listening and communication skills. Matric National diploma/Degree advantageous . A minimum of 5 years experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
seasoned Senior Business Analyst with extensive banking industry experience and a proven track record in strong analytical skills, a deep understanding of banking operations, and the ability to effectively communicate requirements for migration projects within the banking domain. Conduct thorough business process analysis operations. Provide subject matter expertise on banking regulations, compliance standards, and industry years of experience as a Business Analyst in the banking industry, with a focus on migration projects. Must
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written