Infrastructure and Network Layout Documentation Helpdesk Management and call closure Client management
Support technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking
house-keeping in areas of responsibility Give feedback to helpdesk at each critical phase of the repair job. Assess
house-keeping in areas of responsibility Give feedback to helpdesk at each critical phase of the repair job. Assess
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
together as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware