Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
skills Job Responsibilities: Servicing and Repair: Perform meticulous servicing and repairs on vehicles booked parts sales executives to procure relevant and correct parts, maintaining a seamless workflow. Issue Management: Management: Notify management promptly of any service-related issues to ensure swift resolution and maintain and conducting follow-ups to provide exceptional service. Administrative Duties: Update job cards with accurate accurate and detailed information on service/repairs, ensuring thorough documentation. Parts Planning
processes and systems Ensure bank balances are corrected to agreed-upon levels through cash control Manage
processes and systems Ensure bank balances are corrected to agreed-upon levels through cash control Manage
annual trial balances, ensuring all entries are correctly posted and balanced. Oversee the processing of
annual trial balances, ensuring all entries are correctly posted and balanced. Oversee the processing of
taking ownership of daily tasks within the workshop/service department, distributing tasks among technicians Take ownership of the daily tasks in the workshop/service department. Distribute tasks among workshop technicians urgency and technician capability. Service Coordination: Monitor the services being provided and stay updated introduced or discontinued by suppliers. Evaluate service quality and identify areas for improvement. Resolve Resolve issues related to the delivery of services. Client Interaction: Answer phone calls and emails promptly
beverage as well as duty free retail products, services, and technologies to its B2B and B2C customers Well-developed inter-personal skill Able to self-correct and be flexible / adapt to change Duties and Responsibilities:
into Accpac Constant review of transactions for correct posting Review and processing of integration batches