play a crucial role in providing advanced technical support and troubleshooting for their clients. Your and Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person
and change requests to resolution Provide technical support for desktop system, including hardware, software connectivity and system access Offer technical guidance and support to end –users, ensuring minimal downtime
delivery. Work closely with the Head of Dev for technical support and leadership. Support: Assist the Head of
reporting to provide RDARR stakeholders with technical support and knowledge Provide operational coordination
reporting to provide RDARR stakeholders with technical support and knowledge Provide operational coordination
testing purposes Document all work and develop technical support documentation within agreed standards, methods
content, and create visuals and diagrams for technical support content Ability to handle multiple projects manuals, technical specifications, and process documentation Collaborate with development and support leads
enhance business operations. Provide technical guidance, support, and training to end-users on infrastructure
enhance business operations. Provide technical guidance, support, and training to end-users on infrastructure
and best practices for the Business Technical Environment Support application functionality to problems