an experienced Call Centre Agent with experience to join their dynamic team. Call Centre Agent for an IT IT Services and Repair Centre. Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Service Engineers on request Check stock levels after each transfer to ensure we have sufficient minimum
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Service Engineers on request Check stock levels after each transfer to ensure we have sufficient minimum
objectives are met. Manage complex shipments and work after hours or on weekends when required. Assist with the
objectives are met. Manage complex shipments and work after hours or on weekends when required. Assist with the
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
communication at head office and with customers After Service Follow ups Understanding of costing of job
and not afraid to have a talk time of atleast 2 hours per day. Basic salary to be discussed, uncapped
Punctual and presentable. Not reluctant to cold calling and being on the road meeting new customers. Any