Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
Communicate & escalate all recurring defects from stations in your zone. Maintain the toolbox & tools related concerns Maintain the Inspection/Repair station in a good 5S standard Always maintain good PPE improvement ideas Good time keeping - always on time in station before start-up Communication (written) - Ability Communicate & escalate all recurring defects from stations in your zone. Maintain the toolbox & tools related concerns Maintain the Inspection/Repair station in a good 5S standard Always maintain good PPE
inquiries, processing orders, and providing excellent service to our customers. This role requires a proactive and a passion for driving sales growth Customer Service: Serve as the primary point of contact for customers Develop a thorough understanding of our products/services, features, and benefits to effectively communicate opportunities, and areas for improvement in our products/services and sales processes. Administrative Tasks: Perform Minimum of 2 years of experience in a customer service or sales support role, preferably in a related
inquiries, processing orders, and providing excellent service to our customers. This role requires a proactive and a passion for driving sales growth Customer Service: Serve as the primary point of contact for customers Develop a thorough understanding of our products/services, features, and benefits to effectively communicate opportunities, and areas for improvement in our products/services and sales processes. Administrative Tasks: Perform Minimum of 2 years of experience in a customer service or sales support role, preferably in a related
(preferred) and or Azure Cloud, SAAS, IAAS and PAAS service. Strong knowledge of Microsoft office 365 for Enterprise maintain, report on AWS / Azure IaaS, PaaS, SaaS services. Understanding of Infrastructure as Code concepts upgrades, patches, updates, installs, and keeps service versions current on production and test environments processes to assure integrity and stability of services and applications. Work within the change management cloud services and related environments. Maintain documentation and diagrams for cloud services. Manage
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Programming of Crestron and Extron
To deliver service excellence through efficient customer service, point of sale (POS) operational activities good and pay less". To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To efficiently execute and maintain all merchandising stock management procedures Knowledge of customer service excellence Skills: Planning and organising skills
support • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time • Resolving client's Service Level Agreement Mean-Time-To-Repair time • Understanding each client's Service Level Agreement Agreement contract and adhering to the required service • Scheduling and completing preventative maintenance resolve issues • Doing installations when no Field Service work is required • Programming of Crestron and
various Systems as a Financial Administrative service. Balancing and reconciliation items to be reflected thorough understanding of BankServ Africa Rules, Service Level Agreements and Guidelines in respect of Financial on Interbank related Card Switching and Payment Services advantageous. Experience in general balancing